Returns and Exchanges
Need to return an item? Did you know that PayPal will refund your return shipping costs on eligible purchases? Click here to find out more.
We hope you love your purchase, but just in case you don't, we make returns and exchanges super easy. To ensure a smooth and speedy process, please return the item(s) within 14 days from the date you received them, in unworn/unused condition with labels and packaging intact.
Click here to start your return online.
The cost of return shipping is not covered by ROYAL RHINO and remains the customer’s responsibility, unless the product is faulty or the return is due to an error by ROYAL RHINO. We do our best to ensure product descriptions are kept up to date and as accurate as possible and we are always happy to help with any questions you might have prior to purchase.
Items returned to us due to incorrect address or non-pick up will incur a $5 restocking fee, as well as any delivery costs.
WHAT ITEMS CAN BE REFUNDED?
Refunds will only be offered for full priced goods and are not available for sale items, discounted items purchased using a promo code, swimwear, or linen (due to health regulations), unless they are faulty.
CAN I RETURN SALES ITEMS OR ITEMS PURCHASED WITH A PROMO CODE?
Refunds, exchange and credits are not provided for sale items, unless they are faulty. Items purchased with a promo code may be returned for a store credit.
HOW TO RETURN
Click here to start your return online within 14 days of receipt.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow 2 weeks for a return to be processed from the time you ship it back to us.
CAN I CANCEL MY ORDER?
If your order has not yet been packed and shipped, we will organise a credit note.
HOW TO EXCHANGE
If you wish to exchange your item for something else in our store, simply follow the return procedure above and place a new order through our site.